Who is responsible for your information?
Instant Grass Holding (Pty) Ltd ([company address]) is responsible for the personal information it uses for its research. You can contact us at info@instantgrass.ca. If a study has a different responsible party, we’ll identify them in the invitation or at the start of the study.
What information do we use and why?
We may use your contact details to invite you to a study, your screening answers to check if you qualify, and your responses to understand your views and experiences. If we received your contact details from a recruiter or another source, we’ll tell you where they came from. If an incentive applies, we may use a study code to confirm completion and arrange payment.
Taking part is voluntary. If you skip required screening questions, we may be unable to check if you qualify. You can stop at any time. If stopping affects your eligibility for an incentive, we’ll explain that before you start.
Who can access your information?
Authorised research team members can access the information they need for the study. We generally share grouped findings and quotes with identifying details removed. If a study involves recordings, sensitive information or sharing identifiable responses with a client, we’ll explain what’s involved and who will receive the information before you take part.
Where is your information processed and how long do we keep it?
We use Typeform for online surveys. When we use its standard US hosting, responses are stored in the United States and encrypted during transfer and storage. Typeform’s data processing terms describe its safeguards. If a study uses a different platform or transfer arrangement, we’ll explain what applies.
We keep personal information for as long as needed to run the study, verify completions, administer incentives and meet applicable legal obligations. We then delete or de-identify it.
What are your rights?
Email info@instantgrass.ca to request access to or correction of your personal information, request deletion or object to its use where applicable, or withdraw consent if you gave it. You can also lodge a complaint with South Africa’s Information Regulator.